What a concierge pilot should prove before a fintech scales…
By Dmitri Laush
Source excerpt · FinanceFeeds
Measure who uses the service, what delivery costs and whether the commercial return justifies the investment. A busy concierge service can still be a poor investment. Request volume proves that activity is happening. It does not tell me whether the right customers benefit or whether the programme makes commercial sense. I would start a concierge pilot with three decisions: who the service is for,…