Only 10% of Financial Firms Have Orchestrated AI Agents at…
By Rick Steves
AI summary of the source article
A Capgemini report found 59% of financial institutions are piloting or deploying multi-agent AI, but only 10% have achieved enterprise-wide orchestration. Nearly half cannot consistently demonstrate returns on agentic AI.
Why it matters
Ravi Khokhar, Capgemini's Global Head of Cloud for Financial Services, said adoption alone does not create value without orchestration, governance, security and business impact.
Key facts
- Capgemini surveyed 1,100 executives across 14 markets for its World Cloud Report for Financial Services 2027.
- 59% of financial firms are piloting or deploying multi-agent AI, but only 10% have achieved enterprise-wide orchestration.
- 90% of firms use or plan intelligent model routing, and nearly half cannot consistently demonstrate returns on agentic AI.
Source excerpt · FinanceFeeds
A new Capgemini Research Institute report says 59% of financial institutions are piloting or deploying multi-agent AI , but only 10% have achieved enterprise-wide orchestration that lets agents operate autonomously across the organisation. The gap captures the next challenge for banks and insurers: moving from isolated automation to coordinated systems that can pass work, data and decisions betwee…