Liam Coleman appointed as chair of the Financial Ombudsman Service
By FCA
AI summary of the source article
The Financial Conduct Authority Board has appointed Liam Coleman as permanent chair of the Financial Ombudsman Service for a three-year term beginning 10 October 2026, with approval from the Treasury. Coleman previously served as interim chair for the last year and currently serves as group chair of London & Quadrant Housing Trust. His background includes roles at the FCA, NHS Foundation Trust, Nationwide Building Society, Royal Bank of Scotland, and Cooperative Bank. The appointment comes as the FCA and the Ombudsman work with the UK government to reform the financial redress system.
Why it matters
The leadership appointment comes as the FCA and the Financial Ombudsman Service work with the government to transform the UK's redress system to make dispute resolution more predictable and effective for consumers and firms.
Key facts
- Liam Coleman was appointed chair of the Financial Ombudsman Service for a three-year term starting 10 October 2026.
- The appointment was made by the FCA Board and approved by the Treasury after Coleman served as interim chair for a year.
- The FCA and the Ombudsman are actively working with the government to reform the UK redress framework.