Karen Webster Says the Agentic Enterprise Is Already Here
By PYMNTS
AI summary of the source article
Research from PYMNTS Intelligence shows that 90% of enterprise CFOs report positive returns from AI, with firms deploying tools across an average of seven business functions and 62% investing over $10 million. However, only 20% of 437 examined deployments are embedded directly into core workflows, though 93% of firms with three or more embedded functions report clear payoffs. PYMNTS CEO Karen Webster highlighted that agentic AI is transforming B2B payments from static schedules into dynamic processes where agents evaluate optimal payment methods and negotiate terms. To safely permit software to move money, businesses require strict CFO guardrails, identity verification, and clear escalation protocols.
Why it matters
The shift toward agentic AI in B2B payments could disrupt legacy financial models that profit from friction, such as late fees and payment float. As autonomous software gains authority to commit and transfer funds, financial institutions must implement rigorous controls and infrastructure.
Key facts
- PYMNTS research found 62% of enterprises spend more than $10 million on AI tools, but only 20% of deployments are embedded in workflows.
- Among companies with three or more embedded AI functions, 93% reported positive payoffs from the technology.
- Four in 10 surveyed CFOs expect AI systems to explain policy changes and violations before moving funds.