Insurers Lead on Billing but Still Miss What Policyholders Want
By PYMNTS
AI summary of the source article
Property and home insurers earned the highest billing and payment scores studied by PYMNTS Intelligence this year. However, one in four policyholders and seven in 10 Gen Z policyholders are ready to switch.
Key facts
- Property and home insurers received the highest billing and payment scores of any industry studied by PYMNTS Intelligence this year.
- One in four policyholders are ready to switch insurers.
- Seven in 10 Gen Z policyholders are ready to switch insurers.
Source excerpt · PYMNTS
Property and home insurers have the best billing and payment scores of any industry PYMNTS Intelligence studied this year. They also have one in four policyholders ready to switch, and seven in 10 Gen Z policyholders ready to switch. Both things are true, and the second one is the problem. “The Service Commerce Performance Gap: […] The post Insurers Lead on Billing but Still Miss What Policyholder…