IG Clients Unable to Access Trading Accounts as…
By Abdelaziz Fathi
AI summary of the source article
IG Group resolved a 2-hour-46-minute authentication disruption on October 30 that prevented some customers from receiving login verification codes. The broker directed clients to telephone support teams until the issue was fixed.
Why it matters
When customers cannot receive authentication codes, security controls can also become barriers to legitimate account access. That distinction becomes particularly important for CFD and spread-betting customers.
Key facts
- IG Group suffered an authentication disruption on October 30 between 00:50 UTC and 03:36 UTC affecting SMS and email verification codes.
- Customers requiring immediate dealing services during the outage were directed to telephone support teams in Australia, Singapore, and the UK.
- The broker implemented a fix and resolved the issue without reporting disruptions to order execution, pricing, or trading infrastructure.
Source excerpt · FinanceFeeds
IG Group's 2-Hour-46-Minute Authentication Failure Left Traders Unable to Log In IG Group experienced a 2-hour-46-minute authentication disruption on October 30, preventing some customers from receiving the SMS or email verification codes required to access their trading accounts. The broker confirmed that it had implemented a fix and restored the affected service, but did not disclose how many cu…