FX/CFD Complaints Rise 53%, Outpacing Wider UK Investment Sector
By Tanya Chepkova
AI summary of the source article
UK investment complaints rose 25.2% to nearly 68,000 in the first half of 2026, according to FCA data. Complaints against CFD and forex firms surged 53.5% to 2,043, while platform complaint rates and upheld percentages varied widely.
Why it matters
This report reflects the state of the UK financial industry, highlighting areas that need attention and improvement to enhance customer experiences.
Key facts
- FCA registered nearly 68,000 investment product complaints in H1 2026, up 25.2% from H2 2025, with CFD and forex complaints jumping 53.5% to 2,043.
- Trading 212 UK had the lowest complaint rate at 0.56 per 1,000 accounts, whereas Interactive Brokers reported 3.23 per 1,000 accounts.
- Upheld rates for closed complaints ranged from 2.3% at eToro to 50.7% at IG Index.
Source excerpt · Finance Magnates
Forex, CFD, and spread betting companies in the UK received twice as many complaints in the first half of 2026 as in the same period in 2025, according to data published by the Financial Conduct Authority (FCA). The total number of complaints across the financial sector received a total of 1.88 million opened complaints, which is an uptick of 6.3%. Investment Complaints are Growing Faster FCA regi…