BMO Turns to Agentic AI to Resolve Card Issues
By PYMNTS
AI summary of the source article
BMO has launched AI Agent Assist, an internal tool powered by agentic AI to assist employees in resolving credit card transaction issues. The tool aims to reduce the time staff spend navigating systems when handling client inquiries.
Why it matters
It is designed to "help those workers spend less time navigating systems as they assist clients".
Key facts
- BMO announced its in-house tool, AI Agent Assist, on Friday (Nov. 6).
- The tool uses agentic AI to help employees resolve client credit card transaction issues.
- It is designed to help workers spend less time navigating systems while assisting clients through BMO's Virtual Connect.
Source excerpt · PYMNTS
BMO is employing an artificial intelligence (AI) agent to help clients resolve credit card transaction issues. The bank’s AI Agent Assist, announced Friday (Nov. 6), is designed for in-house use by employees and uses agentic AI to help those workers spend less time navigating systems as they assist clients who contact BMO’s Virtual Connect contact […] The post BMO Turns to Agentic AI to Resolve Ca…