Automation and AI Move Deeper Into Payment Exceptions

Source excerpt · PYMNTS

Much of payment processing already happens without an employee touching the transaction. The “hands-on” interactions come when payments fail to clear, or transactions trigger fraud reviews. In other cases requiring manual oversight, payments don’t match the invoices, ledgers or bank records surrounding them. The August PYMNTS Intelligence report “Payment Protection: Why Firms Still Aren’t Real-Tim…