Apple IDs iPhone Bug That Requires Device Replacements
By PYMNTS
AI summary of the source article
Apple has identified a bug affecting a small number of AT&T customers using the new $1,299 iPhone 18 Pro Max, which causes devices to lose cellular connectivity, data access, and messaging capabilities. For customers who have already experienced the issue, swapping the device for a replacement through Apple or AT&T is the only available solution. To prevent the bug from affecting more users, Apple released iOS version 27.0.1 along with a carrier settings update, advising consumers to install the updates immediately.
Key facts
- A bug causes some AT&T iPhone 18 Pro Max devices to lose cellular service, leaving them mostly unusable off Wi-Fi.
- Affected users must swap their phones for replacement devices at Apple or AT&T.
- Apple released iOS 27.0.1 and carrier settings updates to keep the glitch from spreading to other users.