Amex Plans Job Cuts, Sets AI Rules as Gen Z Spending Jumps 35%
By PYMNTS
AI summary of the source article
American Express plans to eliminate approximately 5% of positions globally while trimming management layers. The company is also expanding artificial intelligence across customer service and commerce, establishing rules for how outside agents access customer accounts.
Key facts
- American Express expects to eliminate roughly 5% of jobs globally.
- The company is cutting management layers and expanding artificial intelligence across customer service and commerce.
- Rules are being set to govern how outside agents access customer accounts and benefits.
Source excerpt · PYMNTS
American Express is cutting management layers and expanding artificial intelligence across customer service and commerce, with rules governing how outside agents reach customers’ accounts and benefits. According to a Friday (Oct. 23) third-quarter earnings presentation and management commentary on an earnings call, the company expects to eliminate approximately 5% of positions globally following a…