AI Shopping Agents Force Retailers to Rethink Customer Access and Payment Controls
By PYMNTS
Source excerpt · PYMNTS
Artificial intelligence (AI) shopping agents are forcing online retailers to reconsider how they attract customers, authorize payments and protect their relationships with shoppers, as technology companies increasingly insert themselves between merchants and buyers. Retailers are responding differently. Amazon is blocking prominent outside agents, Target is permitting approved providers, and Walma…